Customer service IT/EN (m/w/d) - Homeoffice

Customer Service Italy (m/w/d) — Homeoffice

What you can expect

Saal Digital Fotoservice GmbH specialises in the development, production and sale of high-quality photo products. As a modern and internationally operating company, we sell photo books, wall pictures and calendars online in a total of 25 countries. Passion, enthusiasm and the highest quality are our top priorities.

Our international team fulfils the diverse and exciting tasks in the photo sector with great commitment and professionalism. From the software to the finished product — at Saal Digital, everything is developed and produced in-house. We also have our own photo portal, which allows photographers to sell their images either as downloads or as photo products.

Your tasks in First Level Support

  • Answering customer enquiries and providing advice via telephone, chat or tickets
  • Processing customer enquiries about orders, products or complaints
  • Processing cases in accordance with internal procedures
  • First point of contact for our Photo Portal customers as well as advising and supporting customers in the optimal use of our in-house software by e-mail and telephone
  • Onboarding and receiving feature requests for our customers’ Photo Portal
  • Work from home, paired with a few days a year in the office in 91187 Röttenbach to promote team cohesion

Your profile

  • Very good written and spoken Italian
  • Good written and spoken English skills (minimum level B2)
  • Very good computer skills (mastery of the main functions, etc.)
  • first experience in customer service, call centre or telephone support
  • Experience in IT related fields is a great advantage
  • Strong customer focus, enjoy customer contact and excellent communication skills
  • High level of reliability, ability to work in a team and resilience in a dynamic working environment

In return we offer

  • A varied and secure job in an internationally active company
  • a very well-equipped, modern workplace in an internationally operating company
  • 100% home office, paired with a few days in the office in 91187 Röttenbach
  • Opportunities for further development in 2nd level support
  • a Monday to Friday working week
  • A family-friendly working time model
  • discounts for all employees through participation in corporate benefits
  • regular voluntary team building events

 

Dein Weg ins Saal Digital Team

Wir freuen uns auf deine Kurzbewerbung mit einem Lebenslauf im PDF-Format, deinen Gehaltsvorstellungen und dem frühestmöglichen Eintrittstermin. Nimm Kontakt mit uns auf!



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